Global Finance service-centre and operating-model transformation
Technology — semiconductor sector · Sector only
What needed to change
Assess and optimise the global service-centre structures supporting the Finance function, combining strategic modelling, data analysis and GenAI-enabled process opportunities to produce operating-model recommendations.
My role
Owned
- Assessment and optimisation of global service-centre structures
- Strategic modelling and data analysis
- GenAI-enabled process opportunity identification
- Operating-model recommendation development
- Management of junior team members
Supported
- Engagement leadership and client-relationship management
- Stakeholder presentations to senior Finance and business leadership
Complexity
- Global Finance operations across multiple geographies
- Multiple Finance sub-functions with different levels of service-centre maturity
- GenAI opportunity assessment alongside traditional optimisation levers
- Alignment required across Finance, HR, IT and business stakeholders
Stakeholders
Senior Finance leadership, global service-centre leads, HR and IT counterparts, engagement partner and senior manager.
How I approached it
- 1.
Frame
Defined assessment scope, data requirements and analytical framework.
- 2.
Structure
Built modelling framework combining current-state assessment, benchmarking and GenAI process opportunity mapping.
- 3.
Align
Engaged Finance and business stakeholders to validate findings and test operating-model hypotheses.
- 4.
Govern
Structured the recommendation process to meet governance and sign-off requirements.
- 5.
Deliver
Produced operating-model recommendations with implementation considerations.
Outputs and outcomes
Verified outputs
- Operating-model assessment and recommendation (confirmed in CV)
- Strategic modelling and GenAI process analysis (confirmed in CV)
Quantified outcomes are not currently confirmed for public disclosure.
Interpretation
Demonstrates Finance operating-model expertise and the ability to combine strategic, data and technology-enabled analysis into actionable recommendations.